First Aid Accident & Emergency – The Gold Coasts Number 1 First Aid Course Provider in the Gold Coast

As a 100% Australian owned family business, our team are focused on saving lives. We do this by offering 5-star First Aid training and products.

As industry leaders, we are considered experts in emergency training as well as Defibrillator supplies. We pride ourselves on teaching practical skills that are based on real-life situations. This is essential for every student and helps them to utalise the new-found skills in an emergency.

Our courses teach people to perform in their own way in emergency situations. All our students leave the courses with confidence and the ability to handle critical situations mentally as an individual or in a team capacity.

Our personalised service caters for small businesses, yet is large enough to look after national corporations and we run courses at our premises in Coomera and Varsity lakes as well as on-site at work places from northern NSW to Brisbane.

As a registered training organisation (RTO 32508), our training courses are nationally accredited and are personalised to workplaces throughout South East QLD and Northern NSW.

Official Defibrillator Supplier to the Gold Coast 2018 Commonwealth Games and Parkrun Australia.

Commonwealth Games 2018

Our Philosophy & Mission

“Our mission is to educate and empower people in a fun and professional environment, teaching ordinary people how to apply first aid in extra ordinary situations.”

Australia’s BEST Defibrillator Packages and first aid equipment

First Aid Accident & Emergency are a STRYKER Australia Platinum Partner and supply HeartSine and Lifepak defibrillators to Australian businesses and sporting clubs. Our customers include parkrun Australia, Gold Coast Commonwealth Games, Accor Hotel Group, The STAR Casino, Land rover Jaguar and many more.

Our Company

First Aid Accident & Emergency was established in 2007 in response to a need for fun and innovative First Aid training and equipment for workplaces.

First aid training wasn’t new at the time but our Director, Scott Whimpey, noticed that the majority of service providers were offering the standard long winded, outdated courses that seemed to just “go through the motions”.

We understand that one size does not fit all and our clients have different needs and requirements. We can tailor packages for your workplace with training and equipment. We have a range of programs, online videos and resources for workplaces to assist with on going staff training.

100% Family owned First Aid & Defibrillator experts

First Aid Training Staff

Scott Whimpey

Director | Defibrillators & Training

Scott is a Gold Coast local, attended Miami State High School and has been involved with surf clubs and first aid since 1986. He is a qualified medic and is actively involved in local community organisations, working with a range of businesses to develop their response to a critical incident.  These organisations including parkrun Australia, The Kokoda Challenge, CONDEV Cares and most recently Currumbin Special School, where he donated training and a Defibrillator to the school.

Scott is a highly motivating individual and has developed his team to be exceptional in the skill set of emergency training.  He has a proven ability to inspire others to become exceptional at teaching the skills of saving a life.

“I pride myself in the art of live action, reality based training scenarios”

Our clients are immersed in the complete first responder experience and all our trainers have a performance based training approach.

Scott has also been instrumental in developing the Defibrillator business. After the FAAE team performed a resuscitation in 2015, he became focused on making Defibrillators accessible for every Australian workplace, club and individual.

Scott also has a passion for endurance sports including Ironman Triathlon, state and national distance running events, and still holds record times in the 96km Gold Coast Kokoda Challenge.

Director: Scott Whimpey

First Aid Accident & Emergency – 100% Local, Family owned first aid and Defibrillator bundle specialist.

Melanie Whimpey

Melanie Whimpey

Administration/Finance Manager

Mel is the Administration Manager for First Aid Accident & Emergency and has extensive experience within administration and bookings for some of the largest organisations on the Gold Coast.

Mel has a friendly can-do attitude with an eye for detail. Often referred to as the nerve centre behind FAAE, Mel is the go-to person for course bookings, accounts and any additional information regarding student information.

Samantha Shears

Samantha Shears

General Manager

Samantha joined the First Aid Accident & Emergency team in December 2020 as General Manager. She has extensive experience in Sales, Marketing, Customer Service and Administration management working for some of the Gold Coast’s most recognisable organisations, more recently in the tourism industry.

Sam is a born and bred local and you’ll find her most weekends either down at the beach or somewhere exploring in the Hinterland.




Misty Joined the FAAE Team in late 2019 in a part-time capacity. Misty has an extensive background in administration and training within RTO’s and new apprenticeship centres, working with people to gain employment and skills in the Vocational, Education and Training Industry for many years.

As a local Gold Coaster, Misty loves the beach, outdoors and most of all her 2 amazing kids.



Defibrillator Expert | Warehousing

Alby is a Defibrillator expert with extensive knowledge of AED’s as well as all things warehousing and logistics. He has over 10 years experience in sales and warehousing with well known local Gold Coast organisations.

You’ll find Alby in the great outdoors on the weekend either mountain biking or on the golf course.




Glen is a Gold Coast local and has lived in Burleigh and Palm Beach for last 45 years, attending Miami State High.

He has a variety of work experience in the Education, Tourism and Building industries.

Glen is very passionate about First Aid and the need for Defibrillators in every workplace. He teaches with passion and engages his students in a calm and professional manner.

He enjoys bush walking, ocean ski paddling and snorkeling.




Rachel is passionate about the health industry and loves to share this by educating others.

With a strong background in education, health services, wellness and fitness streams, you can guarantee all FAAE classes with Rachel are fun, educational, interactive and most of all entertaining!

When not facilitating courses, Rachel spends her time with her family and friends, playing sports, or purposefully getting lost in a forest somewhere.



Louise is an experienced trainer and assessor, and is currently training our Provide CPR, Provide First Aid and Provide First Aid in an Education and Care Setting courses.

Lou has great communication skills and believes that learning is best when each experience is colourful and memorable.

She is a true local and attended Miami High School which is where her First Aid journey began at the age of 17, volunteering to become a first aid officer in her first role at Pacific Fair. She completed a mentorship with QLD Ambulance and RLSSQ in 2013 to become a First Aid Trainer and Assessor, gaining the skills required to be able to present.

Prior to working as a First Aid Trainer, Louise gained a qualification as an AUSSWIM instructor where she trained swimming and water safety.  She also became qualified as a Health & Safety Representative on the Gold Coast, conducting bi-annual inspections and risk assessments for organisations.