Shop Terms & Conditions


Privacy Policy

FAAE values your right to privacy. When we receive a purchase from you from our website or any data via e-mail we acknowledge that all information will be treated as private and confidential and shall not be released to others. We do not sell or share our customer lists with anyone.


First Aid Accident & Emergency is a participant in Google’s Customer Reviews Program.

As part of the program we allow third parties, via Google, to:

i) Place and read cookies on website visitors’ browsers, or visitors using web beacons (or similar technologies) to collect information in connect with the Google Customer Reviews Program.

ii) You may disable cookies while viewing; however this may result in a loss of services via Google Customer Reviews Program and other online functions and services provided by First Aid Accident & Emergency.

iii) Website visitors of may be contacted by Google via their Customer Reviews Program about transactions conducted via the First Aid Accident & Emergency online store.


We want you to feel secure and confident when shopping with us. It is in our vested interest that you are a happy customer and return to visit us in the future. We offer you secure credit card payment services.


The information on this website is accurate at the time of publishing and is a general guide only. It is the responsibility of the internet user to make their own decision on the accuracy, reliability and correctness of the information found. FAAE specifically disclaims any liability, loss or risk, personal or otherwise, which may be incurred as a consequence, directly or indirectly from viewing this site.


Deliveries will be made by our preferred postage or courier provider. Delivery can be made to all areas within Australia with an estimated delivery time from 2 to 14 working days depending on delivery location however, further delays may be experienced due to COVID restrictions and higher demand periods. FAAE takes no responsibility for any delivery delays that may occur.

FAAE has a shipping fee of $15.00-$25.00 including GST per order/item subject to confirmation at the time of check-out. FAAE reserves the right to review shipping charges for large items, multiple purchases, regional postage or particularly heavy orders.

*Free Shipping promotion is offered on Defibrillator Bundles only and is applicable to major metro areas and selected regional postcodes only.


Our office is closed from Thursday 21 December 2023 and will re-open Wednesday 3 January 2024. Christmas order dispatch cut off is 5.00pm Tuesday 19 December 2023. All orders placed after this time will be dispatched from our warehouse when we re-open.


If you find that your goods are damaged in transit or faulty, please contact us immediately so we can assess the situation within 14 days. Due to strict hygiene measures, we cannot accept returns on our range of medical devices and first aid products. Unfortunately, we don’t provide refunds, exchange or credit for change of mind.

Use of any robot, crawl, index, internet agent or other automatic device, to access or copy, acquire information, generate impressions, input information, store information, search, generate searches or monitor any portion of this website are prohibited by law and guilty parties will be prosecuted.