Course Terms and Conditions

By enrolling in a training course with First Aid Accident & Emergency, you agree to the following terms and conditions.

The HLTAID competency standards require participants to demonstrate a level of physical ability necessary to provide effective first aid in real-life emergency situations, where timely response can be critical.

As part of the assessment, students must be able to:

  • Perform 2 minutes of uninterrupted CPR on an adult manikin placed on the floor
  • Perform 2 minutes of uninterrupted CPR on an infant manikin placed on a firm surface
  • Place an unconscious breathing person into the recovery position
  • Actively participate in first aid and medical emergency role-play scenarios

Due to the potential risks involved when a designated first aider or duty-of-care worker cannot perform first aid or resuscitation to the required standard, a Statement of Attainment cannot be issued to students who are physically unable to meet these assessment requirements.

Please note that FAAE is unable to adjust or modify these practical requirements, even if the qualification is a condition of your employment.

If you believe you may be unable to meet the physical components of the training, please contact our office prior to your course on  07 5520 5068 to discuss your available options.

To read the Cancellation and Refund Policy in full please refer to the Student Handbook. 

Payment of Course Fees

  • Course fees are payable at the time of booking by Credit Card (Visa, MasterCard or AMEX), EFTPOS or Cash unless otherwise negotiated.
  • Payment will be considered received once funds have cleared FAAE’s bank account.
  • A Statement of Attainment will not be issued until full payment has been received.

Cancellation & Refunds

  • All refunds will incur an Administration Fee regardless of time given. (See Table of Fees)

Refunds will not be issued if:

  • A student cancels their training within 48 hours of the course start time.
  • A student changes their course type within 48 hours of the course start time. Any course fee difference (if applicable) is payable at the time of change.
  • A student fails to attend a booked course (no-show).
  • A student does not complete the course once they have commenced. This includes both the face to face and online components (e.g. pre-course assessments for express courses).
  • A student has started, completed, or failed the pre-course online assessment portion of the course in preparation of face-to-face training.
  • A student simply changes their mind within 48 hours of the commencement of training.
  • A student finds a similar course at a lower price after enrolling and making payment. Promotional offers, discounts, or competitor pricing are not grounds for a refund once payment has been made. 

All refund requests must be submitted in writing to admin@firstaidae.com.au or mail Po Box 554, MIAMI QLD 4220. Approved refunds less any applicable fees will be processed within 14 days from the time the learner provided written notice to cancel their enrolment.

Transferring to an alternative course date

  • Students can transfer to another date as no extra cost if notice is given at least 24 hours before the start of the face-to-face training.
  • If the transfer request is made within 24 hours of the scheduled course, a Reschedule Fee will apply. This fee is payable when booking the new date.
  • Bookings and payments placed on hold will be valid for 6 months from the date of notification. After this period, the course fee will be forfeited, and a new booking will be required at the current advertised rate. Additional fees may apply if course prices have changed.
  • Students who have completed pre-course online assessments must attend face-to-face training within 8 weeks of completing the online component. Failure to complete training within this time frame will require a student to complete the relevant pre-course online assessment again.

Late Arrival & No-Show

  • Please ensure you arrive at least 15 minutes prior to the start time of your selected course.
  • Students who arrive late or do not attend their booked course (no-show) will forfeit 100% of the course fee. Full course fees are payable should a student wish to re-book.

Early Departure

  • No refund will be provided if a student leaves before completing the course or unit of competency. However, if a student wishes to complete the unfinished unit(s) at a future course, the original fee can be credited towards the new booking, plus a Reschedule Fee. This option is available for up to 4 weeks from the original training date.

To read the Cancellation and Refund Policy in full please refer to the Student Handbook.

In-House training is quoted based on number of participants, location and course type. A minimum onsite fee applies to all in-house training.

Payment of Fees

  • An invoice will be issued based on the final number of participants.
  • If the final participant count is below the minimum requirement, the minimum onsite fee will apply.
  • Fees apply for any participant who does not complete the course after commencing, including those who commence but do not finish the online learning and assessment for express courses.
  • Payment is strictly due upon receipt of invoice, unless otherwise approved. 
  • Payment will be considered received once funds have cleared FAAE’s bank account. Statements of Attainment will only be issued once payment is received in full.
  • Payment can be made via internet transfer (details provided on invoice) or credit card (MasterCard, Visa and Amex accepted).

Cancellation & Refunds

  • No fees apply for course cancellations or changes made 5 days before the scheduled training or online assessment start date (whichever comes first). Notification must be made via email or phone.
  • Course cancellations made less than 5 days before the scheduled training will incur an in-house cancellation fee equal to 50% of the minimum onsite fee.
  • Fees apply for learners who have commenced, completed, or failed the pre-course online assessment and withdrawn from the face-to-face training.
  • Fees apply for learners who have commenced, completed, failed or withdrawn from the face-to-face training. 

Reschedule of Training Date

  • A learner who is unable to attend the scheduled in-house training can reschedule to attend a public course. The relevant public course fee is applicable. Notification must be made via email or phone.
  • The minimum in-house course fees still applies

Late Arrivals & No Shows

  • Learners who arrive late to training will not be accepted into the session and will be required to rebook. If re-booking to attend a public course the relevant public course fee applies.
  • Full course fees are payable should a learner no-show. If re-booking to attend a public course the relevant public course fee applies.
  • Minimum course fees still apply to in-house training.

A must read for all students. Click here to view and download. 

On successful completion of the required units, you will be issued with a Statement of Attainment in the form of an A4 electronic pdf which in most cases will be emailed on the day of training based on the following:

  • Successful completion of the required assessments
  • Verification of a valid USI (Unique Student Identifier)
  • Course fees are paid in full

Where your training falls outside of normal business hours your Statement of Attainment will be emailed the next business day.

Should you prefer a hard copy Statement of Attainment (A4 certificate) to be issued an additional fee of $11 (including GST) per hard copy will apply.

Workplace/Onsite training participants will receive an electronic A4 Statement of Attainment when payment has been received.

As of 1 January 2015 the Australian Government implemented the Unique Student Identifier (USI) scheme.  The USI creates a personal online record of a learners nationally recognised training. From 1 January 2016 it is compulsory that all participants completing nationally recognised training have a USI. To apply for a USI please click here, all you need is one form of ID e.g. Drivers Licence, Medicare Card, Birth Certificate. The process is simple, quick, no cost to you and you will receive your USI within minutes. Please provide your USI by email prior to training to admin@firstaidae.com.au or phone 07 55205068. PLEASE NOTE A STATEMENT OF ATTAINMENT CANNOT BE ISSUED WITHOUT A VERIFIED USI.

Unfortunately, First Aid Accident & Emergency does not have the facility to allow you to bring your baby and/or children with you to training. We do, however offer flexible training which allows you to split the one-day course over two days. Please call the admin team on 07 5520 5268 to discuss your options.

If your child/children are over the age of 14 they can complete Nationally Recognised Training provided they are accompanied by a parent or guardian. Alternatively, a parent or guardian can authorise for a person who is over the age of 14 to attend training on their own by completing and signing an Under 18 Consent Form.

Types of Fees

Fee Cost

Administration Fee

$11.00 including GST

Reschedule of Training Fee

$22.00 including GST

In-House Cancellation Fee

50% of minimum onsite fee

In-House Pre-Course Online Assessment Fee

50% of the quoted per person onsite fee

First Aid Accident & Emergency from time to time will offer sale or discounted pricing on normal participant course fees. Sale or Promotion Codes are subject to availability, subject to change without notice and not available with any other discount or offer.